Results driven Senior Quality Assurance Specialist with 15+ years of experience across Digital Advertising, Quality Operations, Sales Enablement, Customer Success and Banking, Telecommunications, and Account Management.
Extensive experience supporting Meta SMB Programs through TDCX Singapore, leading quality audits, coaching initiatives, calibration programs, performance improvement strategies, and stakeholder engagement activities. Proven ability to drive operational excellence through quality management, coaching effectiveness, and process improvement.
Recognized as Top Performer, Top Quality Champion, and Best Coach for delivering measurable quality improvements and supporting operational KPI attainment. Promoted to Senior Quality Assurance Specialist in recognition of coaching leadership, performance excellence, and quality contributions.