Customer Success and Account Management professional with 7+ years of experience supporting high-volume commercial accounts across the APAC and Thai markets. Strong background in SaaS/platform advisory, customer lifecycle management, product adoption, technical troubleshooting, escalation handling, and data-driven client recommendations. Recognized as a top performer for consistently exceeding KPIs, including a 7-month Top Producer streak and Top 5% global performer recognition. Bilingual in Thai and English, with proven ability to explain complex platform concepts clearly, manage customer concerns, and build long-term client relationships in fast-paced technology environments.