Content Review: Checked reported posts and videos, then decided to approve or delete them based on the platform's community rules. Accuracy & Speed: Handled user reports and questions quickly and correctly to keep the platform safe. Data Privacy: Carefully kept all user and company information private and secure. Policy Updates: Self-studied new updates from trainers, Team Leaders, and QAs to apply the rules correctly to daily work.<br />

Team Leadership Support: Assisted the Team Leader in managing team activities; developed group strategies and work plans to improve the team's growth and performance. Data Management & Analytics: Managed and tracked team performance data using Excel files to report to the manager. Consulting & Client Engagement: Received customer contacts from social media platforms via called, chatted, or met directly to advise students on suitable tech courses based on their needs. Sales & Customer Care: Persuaded students to join courses, handled contract signings, and kept in touch to support them during and after the course. Feedback & Weekly Reporting: Made weekly result reports and attended team meetings to discuss customer feedback and improve service quality.<br />

Requirement Gathering & UI/UX Design: Met with clients to gather, analyze, and clarify system requirements. Designed basic and advanced screen wireframes/mockups to present solutions and gain client approval. Client Support & Issue Resolution: Received and responded to client issues via email and chat platforms; utilized remote desktop tools to directly support and resolve website/system issues for clients<br />

Client Communication (BrSE): Discussed project requirements directly with Japanese managers and clients; handled daily updates and built trust via chat platforms. Team & Project Management (TL): Managed tasks, team members, and project schedules to ensure timely delivery; overseen client data management on the CRM system. <br />

Database & Reporting: Managed big data according to project requirements. Analyzed, edited, and connected databases to create reports using the SSRS BI tool for managers and clients. BI Tool Research & Documentation: Researched features of various BI tools (including Tableau, Pentaho, Qlik View, and Qlik Sense) and wrote clear user/technical guide documentation. Project Participation: Received and clarified requests from managers and clients; directly participated in internal projects and the client's Cognos Project. Translation: Translated technical documents and project requirements between Japanese and Vietnamese to support the team.