Vietnam Market Account Management: Directly managed a portfolio of 100+ Vietnamese SMB advertisers per month, supporting them to optimize ad budgets and use platform features effectively. Daily Client Consultation: Communicated daily with Vietnamese businesses via phone, chat, and email to consult on campaign setups, target audience selection, and creative ideas. Campaign Troubleshooting & Support: Handled customer complaints and technical issues, helping clients resolve ad delivery or platform policy restrictions smoothly. Performance Monitoring: Reviewed campaign data and metrics to find growth opportunities, helping Vietnamese advertisers improve their return on investment. System Adaptability: Quickly learned and adapted to frequent updates in advertising algorithms, tools, and KPI requirements to support clients promptly<br />

Team Leadership & Revenue Driving: Directly led, mentored, and drove the performance of a sales team of 5-8 members across online and offline channels; developed effective team policies to consistently maintain and achieve an average team revenue of -1 Billion VND per month. CRM & Call Center Operations: Managed high-volume inbound call traffic and lead distribution via the CRM system; ensured the team consistently achieved customer service targets and call handling quotas. Cross-Functional Collaboration: Partnered closely with Upper Management and key departments (Marketing, IT, Faculty, and Product Managers) to exchange insights, refine educational products, and execute operational solutions. Customer Relationship & Conflict Resolution: Identified client needs to build high-trust relationships through social media; expertly handled complex customer complaints, delivering prompt and effective solutions within strict time limits. Event Planning & Budget Management: Collaborated with organizing committees to define event scopes and formats, establish and monitor budgets, and streamline administrative procedures to ensure flawless execution<br />

Leadership & Management: Promoted within just 6 months of onboarding, becoming the youngest Unit Leader at Manulife Vietnam at the time; directly led, mentored, and drove the performance of a high-achieving sales team. Team Development: Supported onboarding processes, conducted sales training, and actively engaged team members to foster a collaborative, high-energy, and cohesive working environment. Strategy Execution: Efficiently translated regional sales strategies into actionable plans for the team, ensuring smooth operational workflows and high performance